Right of Withdrawal
We grant a 30-day return period. This means that you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with tags and in its original packaging. You will also need the receipt or other proof of purchase.
To initiate a return, contact us at Shop@concretecurrent.de. Please note that returns must be sent to: [INSERT RETURN ADDRESS].
If your return is accepted, we will provide a return label and instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.
You can contact us at any time at Shop@concretecurrent.de with questions about returns.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item, so that we can assess and resolve the issue.
Exceptions and non-returnable items
Certain items cannot be returned, including perishable goods such as food, flowers or plants; custom-made goods such as special orders or personalised items; and personal-care products such as beauty products. We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The fastest way to obtain the item you want is to return the item you received. Once the return has been accepted, you can purchase the new item separately.
European Union — 14-day right of withdrawal
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without giving a reason. As described above, the item must be in the same condition in which you received it: unworn, unused, with tags and in its original packaging. You will also need the receipt or other proof of purchase.
Refunds
We will notify you once we have received and inspected your return and tell you whether the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please remember that your bank or credit-card company may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at Shop@concretecurrent.de.